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Privacy Policy

www.alora.travel

Last Updated: 10 July, 2025
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At www.aora.travel, we are committed to protecting the privacy and security of your personal information.

 

This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you interact with our services, whether through our website, during our cycling events, or when booking a bike packing holiday. 

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1. Information We Collect

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We collect different types of information depending on the nature of your interaction with www.alora.travel:

  • Contact Information: This includes your name, email address, and phone number. We collect this information from both customers who book our holidays or events and prospective customers who express interest in our offerings (e.g., by signing up for newsletters or requesting information).

  • Residential Address: For customers who book our bike packing holidays, we may collect your residential address to facilitate pick-up and drop-off services for you and your belongings.

  • Transaction Details: When you book a holiday or event with us, we collect information related to your booking, such as the dates of your trip, the chosen route or event, and any specific preferences you may have shared.

  • Website Usage Data: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, referring website addresses, pages you visit, and the dates and times of your visits. This information helps us understand how users interact with our website and improve its functionality.  
     

2. How We Use Your Information
 

We use the collected information for the following purposes:

  • Providing and Managing Our Services: To process your bookings, organize your bike packing holiday or event participation, and provide you with the services you have requested, including pick-up and drop-off services where applicable.

  • Communication: To communicate with you regarding your bookings, provide important updates about your trip or event, respond to your inquiries, and offer customer support.

  • Marketing and Sales: To send you information about our upcoming bike packing holidays, cycling events, special offers, and newsletters, provided you have given us your consent to receive such communications. You can opt-out of these communications at any time (see the "Your Choices" section below).

  • Improving Our Services: To analyze website usage data and customer feedback to understand how we can improve our offerings, website functionality, and overall customer experience.

  • Internal Operations: For our internal record-keeping, administrative purposes, and to ensure the security and integrity of our operations.
     

3. How We Protect Your Information
 

We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include:  

  • Secure storage of electronic data.

  • Restricting access to personal information to authorized personnel who need to know this information to perform their job duties.

  • Regular review and updates of our security practices.

4. Information Sharing

We want to explicitly state that we do not share your personally identifiable information (including email addresses, phone numbers, and residential addresses) with any external agencies, organizations, or third parties for any purpose whatsoever. Your information remains within Alora.travel for the sole purpose of providing and improving our services and communicating with you directly.

5. Your Choices

You have the following rights regarding your personal information:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.  

  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails and SMS messages from us at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.  

  • Data Retention: We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.  

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Alora Experiences LLP
email: info@alora.travel
phone: +91 99001 22397

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By engaging with Alora.travel, you acknowledge that you have read and understood this Privacy Policy.

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