Last Updated: May 12, 2025

​

Welcome to Alora.travel! These Terms of Service ("Terms") govern your use of our services, including our website, booking of bike packing holidays and cycling events, and any related activities. By accessing or using our services, you agree to be bound by these Terms.

 

Please read them carefully.

1. Acceptance of Terms

By accessing, browsing, or using www.alora.travel's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you are not authorized to use our services.

2. Services Provided

Alora.travel provides bike packing holiday and cycling event organization services, which may include:

• Booking and organizing bike packing tours.

• Organizing and managing cycling events.

• Providing route information and support.

• Arranging for accommodations, transportation (including pick-up and drop-off), and other related services.

The specific details of the services provided will be outlined in the booking confirmation for each individual trip or event.

3. Booking and Payment

• Booking Process: Bookings for our bike packing holidays and cycling events can be made through our website or other designated booking channels. A booking is considered confirmed when we issue a booking confirmation.

• Payment: Payment terms, including deposit requirements and final payment deadlines, will be specified at the time of booking. We accept the payment methods indicated on our website.

• Pricing: Prices for our services are subject to change without notice. However, once you have received a booking confirmation, the price for your trip or event is guaranteed, except in the case of unforeseen circumstances beyond our control (see "Force Majeure" below).

• Accuracy of Information: You are responsible for providing accurate and complete information during the booking process, including your contact details, personal information, and any specific requirements.

• Age Requirement: You must be of legal age to enter into a binding contract to book our services.

4. Cancellations and Refunds

• Customer Cancellation: If you need to cancel your booking, you must notify us in writing as soon as possible. Cancellation fees may apply, and the amount of the fee will depend on the timing of your cancellation and the specific terms of your booking. Our cancellation policy will be provided at the time of booking.

• Alora.travel Cancellation: We reserve the right to cancel a trip or event due to unforeseen circumstances, such as insufficient participation, safety concerns, or force majeure events. In the event of cancellation by Alora.travel, we will offer you the option of:

  • A full refund of all payments made.

  • An alternative trip or event of comparable value, subject to availability.

  • A credit for a future booking.

• Refunds: Any eligible refunds will be processed in accordance with our cancellation policy and within a reasonable timeframe.

5. Participant Responsibilities

• Fitness and Health: Participants are responsible for ensuring they have the appropriate level of fitness and health to participate in our bike packing holidays and cycling events. Some trips and events may be physically demanding. You are responsible for consulting with your doctor if you have any concerns about your ability to participate.

• Travel Insurance: We strongly recommend that all participants obtain comprehensive travel insurance that covers trip cancellation, medical expenses, personal injury, and loss or damage to personal belongings.

• Compliance with Rules and Instructions: Participants are expected to comply with all applicable laws, regulations, and the instructions of Alora.travel staff and representatives during the trip or event.

• Equipment: Participants are responsible for ensuring that their bicycles and equipment are in good working condition and suitable for the intended activity. We may provide some equipment; the specifics will be detailed in the trip or event information.

• Conduct: Participants are expected to conduct themselves in a responsible and respectful manner, and to respect the environment and local customs. We reserve the right to exclude any participant from a trip or event if their conduct is deemed to be disruptive, unsafe, or inappropriate.

6. Limitation of Liability

• To the maximum extent permitted by applicable law, Alora.travel shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, personal injury, property damage, loss of profits, or loss of enjoyment, arising out of or in connection with your participation in our bike packing holidays or cycling events, or your use of our services.

• Our liability is limited to the extent of our negligence.

• You acknowledge that bike packing and cycling involve inherent risks, including but not limited to, accidents, falls, collisions, and encounters with wildlife. You voluntarily assume these risks.

• This limitation of liability does not apply to liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by our negligence.

7. Force Majeure

Alora.travel shall not be liable for any failure to perform our obligations under these Terms if such failure is caused by a force majeure event. Force majeure refers to any event beyond our reasonable control, including but not limited to, acts of God, natural disasters, war, terrorism, civil unrest, strikes, epidemics, pandemics, government regulations, or other similar events. In the event of a force majeure event, we will attempt to provide alternative arrangements, but we shall not be liable for any costs, losses, or damages incurred by you as a result.

8. Intellectual Property

All content on our website and in our materials, including but not limited to, text, images, logos, trademarks, and software, is the property of Alora.travel or our licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without our prior written consent.

9. Links to Third-Party Websites

Our website may contain links to third-party websites that are not under our control. We are not responsible for the content or privacy practices of these websites. Your use of third-party websites is at your own risk and subject to their respective terms of service and privacy policies.

10. Changes to These Terms

We may update these Terms of Service from time to time. We will post any changes on our website and indicate the date of the latest revision. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.

11. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of [Insert the applicable jurisdiction, e.g., the laws of India]. Any dispute arising out of or relating to these Terms or your use of our services shall be resolved through [Insert the dispute resolution mechanism, e.g., binding arbitration] in [Insert the location of arbitration].

12. Severability

If any provision of these Terms of Service is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13. Waiver

No waiver of any provision of these Terms of Service shall be deemed a further or continuing waiver of such provision or any other provision.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Alora Experiences LLP; email: info@alora.travel; phone +91 9900122397

By using Alora.travel's services, you acknowledge that you have read, understood, and agree to these Terms of Service.